Effective Date:01/07/26

Thank you for shopping with Silver House Gold & Diamonds. We are committed to delivering your jewellery safely and promptly. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing

• Orders are processed after successful payment verification.
• Most orders are processed within 1–3 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Customized or personalized jewellery may require additional processing time, which will be communicated during the order process.

2. Shipping Coverage

We currently ship across India. For international shipping inquiries, please contact our customer support before placing your order.

3. Estimated Delivery Time

Estimated delivery timelines are:

• Metro Cities: 2–5 business days
• Other Cities & Towns: 3–7 business days
• Remote Locations: 5–10 business days

Delivery times are estimates and may vary due to courier availability, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• We may offer free shipping on eligible orders or promotional campaigns, subject to applicable terms and conditions.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation via email, SMS, or WhatsApp (where applicable) with tracking details so you can monitor the status of your shipment.

6. Delivery

• Please ensure that the shipping address and contact details provided during checkout are accurate and complete.
• Deliveries require someone to be available at the delivery address to receive the package.
• If delivery cannot be completed due to an incorrect address or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

7. Secure Packaging

Every jewellery item is carefully inspected and securely packaged to ensure it reaches you in excellent condition. Products are packed using protective materials to minimize the risk of damage during transit.

8. Delays

While we strive to deliver all orders on time, delays may occur due to:

• Severe weather conditions
• Natural disasters
• Public holidays
• Courier service disruptions
• Government restrictions or unforeseen events

We appreciate your patience in such situations and will keep you informed whenever possible.

9. Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with:

• Do not accept the package if possible.
• Take photographs of the package and its contents.
• Contact us within 48 hours of delivery with your order details and supporting images.

We will investigate the issue and provide an appropriate resolution.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Silver House Gold & Diamonds

Email: contact@silverhousegoldanddiamonds.com

Phone: +91 94764 09501

Address: Near Bus Stop, Belda, Mahammadpur, West Bengal 721424, India

We are committed to providing a safe, reliable, and efficient delivery experience for all our customers.