Effective Date: 01/07/26

At Silver House Gold & Diamonds, we understand that you may need to cancel an order under certain circumstances. This Cancellation Policy outlines the conditions under which order cancellations are accepted and how refunds are handled.

1. Order Cancellation

Customers may request to cancel an order before it has been processed or shipped.

To request a cancellation, please contact our customer support as soon as possible with your order details.

2. Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled. If you no longer wish to keep the product after delivery, you may request a return in accordance with our Refund & Return Policy, subject to its terms and conditions.

3. Customized & Personalized Jewellery

Orders for customized, personalized, engraved, resized, or made-to-order jewellery cannot be cancelled once production has begun, as these items are specially created based on customer requirements.

4. Cancellation by Silver House Gold & Diamonds

We reserve the right to cancel any order in circumstances including, but not limited to:

• Product unavailability.
• Pricing or product description errors.
• Payment authorization failure.
• Suspected fraudulent or unauthorized transactions.
• Incorrect or incomplete customer information.
• Any unforeseen circumstances that prevent us from fulfilling the order.

If an order is cancelled by us after payment has been received, a full refund will be issued to the original payment method.

5. Refund for Cancelled Orders

If your cancellation request is approved before your order is processed or shipped:

• A full refund will be initiated to your original payment method.
• Refunds are generally processed within 7–10 business days, depending on your bank or payment service provider.

6. How to Request a Cancellation

To request an order cancellation, please contact us with the following details:

• Order Number
• Customer Name
• Contact Number
• Reason for Cancellation

Our support team will review your request and respond as quickly as possible.

7. Contact Us

For any questions regarding cancellations, please contact us:

Silver House Gold & Diamonds

Email: contact@silverhousegoldanddiamonds.com

Phone: +91 94764 09501

Address: Near Bus Stop, Belda, Mahammadpur, West Bengal 721424, India

We are committed to providing excellent customer service and will do our best to assist you with your order-related requests.